Business Support

TradeTech’s Business Support helps businesses achieve their vision of operational excellence by assuming responsibility for system management and business support. We deliver a range of maintenance and support packages to ensure that you always get the best service and the most cost-effective solution. TradeTech’s Business Support helps reduce operational risk, increase operating efficiency and achieve cost savings. Most importantly, it sets you free to focus on what really matters: your business.

For business and technical users alike

Interested in a super-user-for-hire? Or do you need to integrate new instruments into your system, make them part of your workflow through to the general ledger? Not a problem - TradeTech offers equally qualified business and technical support. In addition to keeping your technical environment running smoothly, TradeTech also offers highly qualified business support, with competence spanning across accounting, back office and middle office including risk and compliance.

Ready when you are

Through system surveillance, we secure that critical application dependencies, services and processes are healthy before the start of your business day. During business hours, our real-time surveillance of your system allows us to immediately respond to incidents.

Single Point of Contact (SPOC)

A service that is highly appreciated by our clients is the Single Point of Contact (SPOC) where we assume the role of first-line support and respond to incidents and service requests. In this role we always begin by making an initial assessment of the request, resolving it if possible or referring it to the appropriate source. We also coordinate the contact between suppliers and vendors. During the entire process we continuously keep the request-issuer informed of status and progress.

Support at your finger tips

Getting in touch with us is easy – just send an e-mail, call us, or register your request at the Business Support web portal, available to clients with a Support Agreement.

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