You're the architect behind TradeTech's Business Support - what was your goal when you designed the service?

My goal was to create a clearly defined function within TradeTech Consulting, consisting of a team of experts exclusively dedicated to supporting the customers who sign up for this service. We would have technical as well as business expertise and would follow established processes. We would also use the ITIL framework to ensure high efficiency as well as high-quality deliveries.

TradeTech’s Business Support gets raving reviews by customers - what aspects are you particularly proud of?

Without a doubt, my Business Support team! Not only do they rank right at the top of their areas of expertise, but they are also extremely service minded - a very strong combination. But to mention something more technical, I would pick our in-house developed system monitoring application. This has helped us minimize the time spent on manually checking logs and processes, boosting efficiency and minimizing the operational risks associated with manual checking.

What type of customer would you say is the best match for Business Support?

Our Business Support service has the capacity to support pretty much any type of financial organization as long as we can access the application and its underlying IT infrastructure via a remote connection. The majority of our current customers use the Wallstreet Suite, but we continually add new customers and systems to our highly scalable service.

What type of customers do you have today?

Corporate treasuries and banks.

What do you do for them?

We provide application/technical support to the users. We also customize the supported systems to best suit the needs of each customer.

Please describe a typical day at Business Support

Each day is unique, really, and we never know in the morning what the rest of the day will bring.  The basic structure, however, is fixed: our work day always starts at 6 a.m. CET with a 2-hour window for morning checks. We ensure that the applications we support are up and running before our customers get into work and log in. From 8 a.m. until 6 p.m. we are at our customers’ service, helping them resolve the issues they report.